SHIPPING COSTS

Peninsula and Portugal: Shipping costs for orders over 100 euros are FREE. These shipments will be made by transport agency.

For orders less than 100 euros the shipping costs are 5€.

Europe: shipping costs for orders over 180 euros are FREE. These shipments will be made by transport agency.

For orders less than 180 euros the shipping costs are 23 euros.

USA and rest of the world: shipping costs for orders over 300 euros are FREE. These shipments will be made by transport agency.

For orders less than 300 euros the shipping costs are 32 euros.

DELIVERY TIME

The delivery period is stipulated in a maximum of 48 hours for Peninsula and Portugal, 72 hours for the Islands and one week for international shipments, although it will depend on the demand that Artesanía Nava S.L. has at that time. However, to get to know you exactly you can contact us via email at: info@en/ or by phone on 925 43 02 04, where we will inform you of the exact deadline.

Artesanía Nava is not responsible for damages arising from a malfunction of the transport, especially for reasons such as strikes, road holds, and in general any other specifics of the sector, that result in delays in the delivery of the product.

CHANGES OR RETURNS

The deadline for return or exchange of the order is set at 14 calendar days from the day of receipt of the order. The returned package must be sent within three business days of receipt of the order by informing by email to: info@en/ or by phone on 925 43 02 04.

Can I return or exchange any items in the order?

All items included in the "Textil" category are allowed to be refunded or exchanged under the conditions set out in the previous heading.

Items ranked "Mantones" and "Mantillas" are not subject to return. The change of these articles is permitted provided that, after having examined them, it is found that they have no indication of having been used.

The buyer will take care of sending us the garments in their original packaging (Artesania Nava is not responsible for losses outside the company) in the same conditions in which it was shipped and will run the costs of transport.


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